Refund policy

Due to the perishable nature of our chocolates, cookies, brownies and kunafa, we do not accept returns or exchanges once an order has been delivered.

However, if your order arrives damaged, defective, or incorrect, we'll gladly offer a replacement or refund — please see the "Damages and issues" section below.

To request a replacement or refund, please contact us at hannahsbakes@gmail.com or +91 94002 12359 within 24 hours of delivery, along with photos of the item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hannahsbakes@gmail.com.